For Storefronts that do not have an operational or customer support staff
We recommend that Suppliers handle customer service & execute returns.
Customers should be directed to Suppliers for all customer support-related inquiries. Suppliers then process the return & refund.
For Storefronts that do have an operational or customer support staff
We recommend either Storefronts handle customer experience and work with Suppliers to execute returns or we recommend Storefronts handle all customer service and returns themselves.
If a Storefront is using an integrated returns solution such as Loop or Returnly, we ask that they bring this up to their Canal point of contact.