For Storefronts that do not have an operational or customer support staff

  • We recommend that Suppliers handle customer service & execute returns.

    • Customers should be directed to Suppliers for all customer support-related inquiries. Suppliers then process the return & refund.


For Storefronts that do have an operational or customer support staff

  • We recommend either Storefronts handle customer experience and work with Suppliers to execute returns or we recommend Storefronts handle all customer service and returns themselves.

If a Storefront is using an integrated returns solution such as Loop or Returnly, we ask that they bring this up to their Canal point of contact.

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