When rolling out a marketplace Storefront, we recommend creating an orders FAQ page and incorporating as many of these FAQs into your site as possible.


HOW DO I KNOW IF I’M ORDERING A PARTNER PRODUCT?

Partner products are identified on the product page.

HOW ARE THESE PRODUCTS DIFFERENT FROM [BRAND]’s ITEMS?

Partner products will ship directly from our partners in separate packaging. Please allow approximately [2 business days] for partner products to ship.

HOW DO I RETURN A PARTNER PRODUCT?

Please reach out to our customer support email [update], and our team will route you to the appropriate support team. Returns must be requested within [x days] of receiving items. Merchandise is sent directly back to the supplier and will not be accepted at our store. Items marked “final sale” are not eligible for a return.

WILL I BE CHARGED FOR THE RETURN?

Each partner has a unique returns policy. Please review the returns policy linked on the product page.

HOW LONG UNTIL I SEE MY REFUND?

Once our partners process the return, you can expect to receive your refund in 3-5 business days.

DO PARTNER PRODUCTS SHIP INTERNATIONALLY?

We are sorry, but we cannot ship partner products internationally.

CAN I EXCHANGE MY MARKETPLACE ITEM(S)?

Unfortunately, marketplace products cannot be exchanged. Please reach out directly to the supplier to initiate a return. Please feel free to place a new order on our site for desired items.

HOW WILL MY ORDER SHIP?

Supplier products ship primarily via UPS, USPS, or FedEx. Please refer to the supplier’s site for more information regarding shipping policies.

HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?

You will receive a confirmation email with tracking information once the supplier has shipped your product.

WHAT HAPPENS IF MY PACKAGE IS LOST OR STOLEN?

If you receive a notification that your package has been delivered but it is subsequently lost or stolen, please reach out directly to the shipping carrier for resolution.

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