If you invited a brand to Canal with the invite by email or link feature, you can easily check the status of your referrals in-app.


Track the status of invited brands in-app

To start, go to the "Refer & Earn" tab, and scroll down to the "Track" section. Here, you'll be able to see the history of all the partners you've invited to Canal, like so:


Here's what you can see in your Invite Tracker

You can easily see all the Suppliers you've invited to Canal in one spot. In your Tracker you'll find:

  • The email address you invited

  • The date invited

  • Status of the invite

Once your partner brand has onboarded you'll also see:

  • Which Canal app your referral downloaded - Storefront or Supplier

  • The remaining days of waived fees (if the referred brand is a direct partner)

  • The brand's profile (if they are direct partner)

Reading your referral's status in the Invite Tracker

You can easily check where your referral is in their invite journey to Canal. Here's what their status in the Tracker means:

If you invited them by...

📧 Email

🔗 Link*

Invite Sent ✉️

Your referral received the invite but hasn't opened it yet.

—

Invite Bounced 〽️

The invite email bounced.

—

Reminder Sent 💬

You sent a reminder to your referred contact.

—

Invite Viewed 👀

They opened your invite email.

—

Onboarded ✅

They've joined Canal!

They've joined Canal!

Credit Pending 🚚

Your referral started selling on Canal, but have made <10 sales.

Your referral started selling on Canal, but have made <10 sales.

$100 Earned 💰

Your referral made 10 sales and you both get your credit!

Your referral made 10 sales and you both get your credit!

*Note: when you invite a Supplier by link, you can only see when they've accepted the invitation to join. For this reason and more, we highly recommend inviting suppliers by email to join Canal 😊


Send a reminder if your referral hasn't replied

If it's been some time since you invited your referral (and your invitation doesn't have a Bounced status), we recommend sending a reminder ⏰

You can send a reminder by toggling over the "..." icon under Actions on your Invite Tracker, as seen below:

🪄 Canal Tip: We’ll automatically send a reminder after 2 days, but we recommend sending a reminder if it's been at least a week since you invited them.


What comes next:

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